OrthoNow | Franchise Healthcare / Retail
Marketing & Brand Director: Built franchise expansion ecosystem supporting 65+ master agreements and 600+ nationwide locations.
Challenge: Needed to accelerate franchise sales, clarify brand positioning, and build scalable marketing systems in a competitive healthcare franchise market.
Strategy & Approach: Engineered integrated franchise growth strategy combining brand repositioning, CRM infrastructure, and multi-channel acquisition systems.
Creative & Brand Execution: Led brand strategy, identity redesign, creative direction, and marketing collateral development to strengthen franchise appeal and consistency.
Marketing & Performance: Implemented CRM systems, acquisition funnels, lifecycle marketing, event-driven franchise sales strategy, and automated campaigns.
Results:
- Supported 65+ master agreements and 600+ nationwide locations
- Significantly improved franchise acquisition efficiency
- Delivered unified brand and marketing ecosystem
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Target audience was confused on whether OrthoNOW was an orthodontic practice due to image of smiley face. It was thought to be a dentist or orthodontic practice. Tagline and icon figure was developed to address confusion.
Discovery Day
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